Shipping policy

Shipping & Delivery Policy

Every XALPHEOR dress ships directly from China to your door in the United States. Here is how processing, delivery, and tracking work so you can plan with confidence.

Standard Shipping

FREE ON US ORDERS $49+

6–8 Business Days (8–10 Calendar Days)

Total Delivery: 9–13 Business Days
(11–15 Calendar Days)

Faster Transit

Expedited Shipping

3–5 Business Days (5–7 Calendar Days)

Total Delivery: 6–10 Business Days
(3–5 Processing + 3–5 Shipping)

Cost chosen at checkout

Order Processing Time: 3–5 Business Days

We normally complete order processing within 3–5 business days after order placement. Processing includes order verification, document generation, quality inspection, warehousing-out, and packaging. It does not include shipping transit time.

Orders placed on weekends or public holidays are processed on the next business day. After processing, your order is handed to the logistics carrier for dispatch.

⚠️ Peak Season Delay Warning: During busy periods, there may be delays in delivery. If your event date is close, we strongly recommend ordering early.

Before You Order

Shipped From China

All orders are shipped from China, and all our styles are designed in-house by our company.

Custom-Made Garments

If you would like a custom-made garment, please contact us with your desired size, color, and other requirements. We will produce your item according to the information you supply. The lead time may be extended by an additional 3–4 business days, depending on garment complexity.

Delivery Address

Please provide a valid email address and check your inbox after purchase for updates. You will be contacted by email to confirm your order.

⚠️ We do not deliver to P.O. Box addresses. If you enter a P.O. Box, please email us your physical street-based shipping address.

Free-Shipping Offer Policy

Our free-shipping offer is not permanent. We reserve the right to adjust the free-shipping threshold upward or downward, or to discontinue free shipping entirely, at our discretion.

Packing & Receiving Your Order

Packing

To help save on shipping costs, each dress is packed tightly in a waterproof bag. If your order contains multiple items, they will be shipped together.

Package Damaged?

If you find that the package is broken, please refuse to sign for it and contact us right away. We will help you solve the problem. For quality issues found after opening, please see our Quality Guarantee FAQ.